Digital strategy: why, how…wait…why again?

I’ve spent a lot of time over the last few months pondering questions of strategy, partly because I’m a deeply boring person and partly because it’s sort of my job.

I was half following the discussions at today’s Leeds Digital Lunch which was attempting to define (or at least explore) the question of a city-wide digital strategy for Leeds, now I was only following things at a distance, via Twitter, so there is no question that any sort of nuance was completely lost on me but it did make me even more sure of a few things that’ve been on my mind of late.

Every now and again I’m asked to help define a digital strategy, whether that’s at work or inputting into things other people are doing elsewhere.

Let me say this now, and loudly (imagine all this is written in caps): a digital strategy, on its own, is a pointless thing. Completely pointless. You may as well have a ‘chairs strategy’ or a ‘conversation strategy’ or an ‘indoors strategy’. Saying you have a digital strategy, or you need a digital strategy doesn’t really mean anything. I understand why these conversations happen, digital (especially in the arts sector) has come to be an awful, nebulous, catch-all term for…well, sometimes it seems to cover anything that involves electricity, or technology – i.e. it is so broad and indistinct as to be almost completely meaningless.

Someone said recently (and I forget who so, sorry): “it’s a layer.” Now, the fact that they didn’t really define what ‘it’ was seems to back up my earlier point, but this definition seems to get closest to what I think people are describing when they talk about ‘digital’. And this brings me to my second point of frustration about the drive towards a digital strategy, it isn’t really a thing, digital (or at least what I think people mean when they say ‘digital’) is reaching a point of all-pervasiveness which means it enables, represents or engages with almost every single thing we do. In and of itself it isn’t really anything, social media is just conversations and other socially interactive behaviour but carried out and represented via the internet and web-enabled technology. Take it out of that context and into the real world and it’s just…talking and that. The same could be said of many, many ‘digital’ activities and functions – ‘digital’ (and yes I’m keeping the apostrophes every time I write it) is something that bleeds into everything your organisation does, and if it doesn’t at the moment it will do in the not too distant future. The advance of digital, technological development and all that jazz has fundamentally altered (or some might say irrevocably damaged) industry after industry, and it’s not going to stop.

Your digital strategy, if we’re still admitting that it might be a thing that exists, should be something that exists in terms of how you’re going to think about every other element of what you do. It is something that enables other activity. It is, in my view, probably more influential over tactical activity than your strategy itself.

“We aim to reach new audiences” – strategic aim. How you achieve that can be done in any number of non-digital ways, however digital can also play a part in helping you meet this aim in conjunction with the non-digital, revelation time – you do not need a digital strategy to accomplish this.

Saying “we aim to reach new audiences online by filming our work and putting it on youtube” is NOT A STRATEGY, that is a description of tactical activity.

All too often I see and hear people describing a succession of activities that don’t really have anything at all to do with anything and trying to call that a digital strategy. Being more active on social media, improving your website, creating more content, making better use of your data – not a digital strategy. Just ‘doing more stuff online’ isn’t strategic if you don’t have any clear idea about WHY you are doing it.

The sooner we stop thinking of ‘digital’ as this thing we can put a ring around the better, the relentless speed at which technology develops (and behaviours and attitudes along with it) means that the moment you start trying to define it you’re already out-of-date and becoming less relevant with each passing moment. People get far too hung up with specific technology, or platforms. We should be able to step back and look at what we are are trying to achieve and assess the tools available to help us do that. Now many of these tools are likely to be technological (or ‘digital’) in nature, however we don’t need a separate strategy to tell us that. I really feel that a sensible organisation would have, by now, realised that the ‘digital strategy’ debate is a distraction, it should simply be part of everything we do, because it probably already is.

So there we have it, my two problems: 1) I think a lot of people misunderstand what strategy actually is and 2) a digital strategy makes no sense, “it’s a layer”.

Discuss!

Dropping the ball, again.

Another year, another Arts Council evaluation thing to fill in. Once again the ‘digital’ section was very short and the questions that were asked were so pointless as to almost be insulting.

This tweet summed it up quite nicely:

@SamScottWoodThe six #digital Qs asked by ACE of NPOs in annual review. I despair. Q5 my particular favourite. pic.twitter.com/rwuPrNU5Za

This is, surely, ACE’s annual opportunity to gather meaningful information about all of the organisations that it funds. This in turn could then be used to carry out sector-wide analysis and could inform strategy and funding priorities in the future. SURELY!? Asking how many people have visited a website, or how long visitors have spent on your website does not fall into this category. This simply provides meaningless, contextless, useless information.

This is even more frustrating when you look at how much data ACE ask for throughout the rest of the submission (i.e. more than 6 questions). Given that ‘digital’ (a nebulous, catchall term of nothingness but the one that everyone uses to mean ‘stuff wot is on the internet and that’) is supposed to be a priority and ALSO an area of weakness across the entire sector you would’ve thought that ACE would be absolutely desperate to paint a meaningful picture and use this to – say – allow organisations to benchmark themselves against other relevant institutions and share best practice. No?

Oh well.

Wasted opportunity.

Again.

What I think about running when I’m reading books about what people think about running

I like reading, I’m no great literary mind but I like a good story. I also really like reading about things that I enjoy doing, so recently I’ve been working my way through a few books about runners, running and the like. To start off with I read ‘Born to Run’ which has in part been credited for helping to fuel the barefoot/minimal running argument/craze/fad. I’d been putting off reading it for ages because, well, everyone else was reading it and I’m a contrary twat sometimes. But I bought it for my brother for his birthday and he loved it so I thought I’d give it a go.

It’s a really passionately-written and fascinating book, I suspect you probably have to have an interest in running to enjoy it and there are certain parts of your brain you need to switch off to go with how vociferous the author is about certain things. But on the whole, a good read.

It made me think a bit more about running, and why I run. A few friends have started running recently and it’s interesting to observe how other people approach it, and what they get out of it. Warning, what follows is very introspective and probably quite boring, but I enjoyed writing it.

The first time I went for a ‘proper’ run was with my dad, I was about 9 or 10 and really wanted to go with my dad when he went for one of his ‘jogs’. It was probably only about 2 or 3 miles, from the village where we lived to the nearest town and back, but I remember it really vividly. It was dark, it was misty, I was wearing a gilet (it was the 90s, shut up) and it made my lungs burn a bit (the fun of running in the cold). I remember being quite proud when we got back to the house.

I’m not really sure at what point I went from someone who went for the odd jog to considering myself ‘a runner’ – maybe while I was at uni as a reaction to the hugely unhealthy lifestyle that comes with being a student?

I didn’t really start training properly and regularly until I was training for my first marathon in 2010, I think that was the point when I really ‘got’ running. Before then it had always seemed a bit difficult and something to endure rather than to enjoy. The all-encompassing nature of marathon training made me confront the more meditative aspects of forcing yourself to go for a 2 or 3+ hour-long run. I don’t think at any point up until then I had ever given myself that long alone with my thoughts, certainly not consciously. I quite liked that realisation, from then it felt like I was getting more from running than just the physical health stuff. I realise that is not the most well-articulated epiphany but I think it goes a long way to explain why I have spent more and more time running over the last few years, not only does it feel like you are actually accomplishing something (even if that is as banal as travelling an arbitrary distance that also, normally, means you end up where you started) but it also gives me some time, most days, to sort out my thoughts and work out what I think about things – sort of ‘brain admin’ for want of a better description.

I also love the improvement/achievement aspect of it all, follow a training plan and you will improve. And that’s great. You get out what you put in, there are no shortcuts, you can’t just decide to run faster, or further, you need to work at it, in the simplest possible terms I am completely in love with the honesty of running.

I don’t really like training with anyone, I love racing with lots of people I know for all of the pre and post race stuff but training is my thing, time spent, on my own, where my opponent is myself – this is probably deeply anti-social and misanthropic.

I have an ongoing argument with myself about listening to music when I run. On the one hand it’s quite nice to stick on some music and detach yourself from the entire experience a bit but on the other hand that feels a bit like cheating, and like you’re trying to trick yourself into forgetting that you’re actually running. At the moment I am in a ‘no music’ phase, but sometimes training just gets really difficult and any distraction is welcomed.

Running is great, I love it, I probably spend more time running than I do on most other things other than work and sleep.

Good things

www.goodreads.com – for book recommendations n that

Duolingo – a website/app for learning languages (excellent for enabling me to send purposefully grammatically incoherent emails to my German friend), free, easy-to-use, all the good stuff.

Willy Vlautin – just finished Lean on Pete, which was great.

running

PB/PR/KMH/MPH/MPM/etc

So, to reiterate and expand on an earlier post…

Race-plan for this year:

  • 12/05/2013: Leeds Half Marathon
  • 19/05/2013: Copenhagen Marathon
  • 14/07/2013: Leeds 10k
  • 04/08/2013: York 10k
  • 20/10/2013: York Marathon

Current PBs:

  • Marathon: 03:38:13
  • Half-marathon: 01:33:39
  • 10k: 00:37:15

2013 targets:

  • Marathon: 03:10:00
  • Half-marathon: 01:25:00
  • 10k: 00:35:00
  • 5k: set a bloody time

Memories and photos

I’ve been trying to come up with an idea that’d give me a reason to start taking photos more regularly again, particularly portraits if at all possible.

I’ve always been fascinated with memory and memories and how collections of seemingly unrelated stories and anecdotes can form something really fascinating and apparently connected when presented side by side.

So with that in mind I am going to start collecting people’s earliest memories and putting them online together with photos of that person. I don’t really know what it’ll evolve into, maybe it’ll show some sort of common starting point for everyone or maybe it’ll be widely diverse. Let’s see.

UPDATE: and it all lives here http://lifeisallmemory.tumblr.com/

It’s a Wonderful Life. It Really Is

Here’s something I wrote for The Culture Vulture about It’s a Wonderful Life

I just found out that the Hyde Park Picture House is screening It’s a Wonderful Life just ahead of Christmas again. I assume it’s an annual thing but, as with so many things in Leeds, I’ve only really discovered it recently. In fact I had never seen the film until last year when I was dragged along to the Picture House just before Christmas simply because I had nothing better to do. I’m so glad I did because the next 3 hours were one of my highlights of the entire year. And this is why I think YOU should spend 130 minutes of your valuable time sitting in the dark with hundreds of strangers watching a 66-year old film…

When I sat down last December I didn’t know anything about the film, I had a vague feeling it was about Christmas, possibly in black and white and that was about it. I had no idea who Jimmy Stewart or Frank Capra were and mainly I was slightly annoyed I was at the cinema watching some old film when I could be at the pub.

Maybe my complete lack of any sort of expectations or knowledge contributed to huge amount of enjoyment that followed.

This might sound like utterly sentimental hyperbole but it may be that it was almost a perfect cinema experience, a packed but respectful audience, beautiful venue and just a completely brilliant, warm, inspirational, life-affirming story, perfectly acted. James Stewart was one of the most charming screen presences I had ever seen. And to top it all off there was a spontaneous round of applause at the end.

I don’t want to spoil the story for anyone who is as clueless as I was (I really think that all films are better if you’ve got very little idea about what’s going to happen), but I think this brief synopsis is a good introduction without giving too much away (thanks Wikipedia):

Released in 1946, the film stars James Stewart as George Bailey, a man who has given up his dreams in order to help others, and whose imminent suicide on Christmas Eve brings about the intervention of his guardian angel, Clarence Odbody. Clarence shows George all the lives he has touched and how different life in his community would be had he never been born.

Since last December I have gone out and tracked down a load of other Stewart/Capra work, Mr Smith Goes to Washington is equally as brilliant and you can see pre-echoes of some of the themes of It’s a Wonderful Life in You Can’t Take it With You. I don’t think you could get away with that kind of film-making any more, its naivety is its brilliance, they are so utterly charming.

So, go along, whether you’ve seen it hundreds of times or have never even heard of it, there is something special about seeing a film in the way it was intended to be seen, i.e. in a cinema, properly projected, with an audience. And this is a special film. Where better to see it than at one of the best cinemas in the country?

I’ll be there, I think it may become a Christmas tradition.

Oh and you’ll probably cry. In a good way. I did.

It’s always good to have a plan

So last Sunday was my last race of the year, the Leeds Abbey Dash, I didn’t get the time I was looking for but did get another pb: 00:37:15 so not too bad.

Time to start planning for next year, it’s got a bit more shape than this year:

March – Bradford 10k

May – Leeds Half, Copenhagen Marathon

July – Leeds 10k

August – York 10k

September – Horsforth 10k, maybe the GNR but don’t know if I can face the ballot and paying the ridiculous entry fee.

October –  another marathon

November – Leeds Abbey Dash 10k

Aims:

  • 5k: sub 17
  • 10k: sub 35
  • half marathon: sub 1:25
  • marathon: sub 3:10

Current times: 

  • 5k: n/a
  • 10k: 00:37:15
  • half marathon: 01:33:32
  • marathon: 03:38:13

So basically it’s mainly a question of some 5:45 minute miling for 10k, 6 minute (ish) miles for the half and 7 m/m for the marathon(s). Easy peasy…

Marathon training: love/hate

I love the rigid routine that my life has at the moment, with a 6-day-a-week training plan there isn’t a lot of room for much apart from work, running, eating and sleeping. Which is fine by me…at the moment.

However it does leave me tired, grumpy, hungry and can turn running into a complete numbers game. I want to run x time so I need to run this amount of miles, at this pace, this regularly, blah blah blah. It can be a bit joyless. It also completely and utterly takes over your life.

But then, I chose to do this and if I can run the time I’ve been aiming for for the last 5 months then it’ll be worth it.

What’s the saying? Train hard, race easy…or something

Hansel of Film, running, rain etc

Last Thursday I made my way down to Salisbury to take part in the Hansel of Film, a project organised by the Shetland Film Festival (Screenplay) that saw a relay of short films heading down the country from Shetland to Southampton and back. From each venue the films were taken by ‘runners’ to the next venue. I was one of the runners. The only one actually running.

A photo of me getting a ‘runner-sized’ film canister to carry to the venue in Southampton. No idea why my trousers look like that, apparently I have no legs, or knees, or something.
Mark, Linda, Me

So, anyway, a 5 or so hour train journey down to Salisbury during which I managed to make more mess eating a scone than anyone has, ever. I arrived and it was pissing it down. Unfortunate. I had decided to travel light due to the fact that I’d have to carry everything, on my back, for the 35 or so miles I’d be running between Salisbury and Southampton, this meant that I didn’t have a coat, which meant I got wet. Really wet. After some surreptitious drying of myself (and my clothes) with a hair-dryer at the b&b (which looked ridiculous and was completely ineffective), I met up with some relatives who live locally and we went off to Salisbury Arts Centre for the screening.

The Arts Centre is in a beautiful old church, I made my usual clumsy introductions to the Hansel people and then got introduced to Linda Ruth Williams and Mark Kermode who curate the Film Festival in Shetland. I’m not going to lie, meeting Mark Kermode was ace.

The films themselves were a real mixed bag, in a good way. There was everything from surreal comedy, to creepy vampire stuff, to music videos, documentaries and short animations. I was surprised at how good the quality of everything was, for me the standouts were Ted – about a suicidal teddy bear, absolutely perfectly done and an odd animated piece that I can’t remember the title of but that was absolutely inspired in its weirdness.

The following day involved lots of running for the camera (they were filming a documentary about the project) and then I set off with an assortment of OS maps, computer printouts from my uncle (with helpful annotations – seriously, these were invaluable) and Google Maps (which may be the most helpful thing ever in this sort of situation). The route quite quickly left the horrible A36 and I was suddenly in the middle of nowhere, running down beautiful country lanes, yes it was raining but it was still completely brilliant – there was hardly any traffic, any cars that did pass gave me plenty of room and it did feel a bit like I was on an adventure, I had no real idea where I was going and no idea how long it’d take me to get there so I just trotted along with my gps tracker bleeping at me every kilometre (breaking the silence in a horrible, but useful way).

Salisbury Arts Centre in the background, I’m apparently delighted that people are taking photos…twat

When I’d looked at the route the previous evening I had made the remark ‘oh, there aren’t even any hills’. Of course there were hills, and they weren’t fun. I rattled off the first 15 or so miles relatively quickly and easily, meeting up with the filming guys a couple of times to get footage of me striding majestically across southern England (or something).  However the last 5 miles of the day were really not fun, my legs suddenly felt incredibly heavy and I realised I hadn’t had anything to drink or eat for about 3 hours. Idiot. Anyway, I made it to where I was staying on Friday evening with only a minimal amount of fuss, had a shower and almost immediately fell asleep.

The following day I creaked into action – I need to get much, much better at warming down and stretching and the like – and set off through the New Forest. Almost immediately the heavens opened, the rain was torrential. I briefly tried huddling under a tree, which served absolutely no use whatsoever. It wasn’t that cold, it obviously wasn’t going to stop any time soon and I had 15 miles to run so I figured I was about as wet as I was going to get and set off again – I have never been as soaked as I then became, I think I probably looked like I’d just showered wearing all my clothes. I passed a number of New Forest ponies looking completely miserable but really, it wasn’t that bad. I made it to Southampton in incredibly good time (I got to run over a bridge, I bloody love running and cycling over bridges), the route getting markedly less picturesque with each mile – the last few miles into the city centre were about as uninspiring as it could get, an anonymous, grey ring road. But I’d made it in plenty of time and squelched my way over to the hotel to meet up with the lovely Kathy and Roseanne from Hansel. They then had to go off for some meetings about the screening the following day.

Running into the cinema, desperate not to trip over

I briefly considered how I could celebrate what felt like a bit of an achievement, I had run 35 miles (and not really got lost – well done me), ordering extravagant room service wasn’t really on the cards as I was staying at an Ibis so I wandered around Southampton city centre in search of somewhere to have a steak, then went to the cinema, inadvertently bumping into some Olympic Torch-related celebrations on the way.

Originally I wasn’t going to go to the screening in Southampton as the cinema was on one side of the city and the train station on the other, and I had about 20 minutes to get from one to the other -which disagreed with my desire to be incredibly early for everything, all the time. However I got into the whole idea so ended up running into the cinema, handing over the canister, making some useless remarks to the crowd and then running out. The best thing was that everyone cheered me out of the cinema, which was hilarious and brilliant.

Sweaty and knackered I then sat on a train forever to get back to Leeds.

A great few days, with great people, working on a brilliant project. If you can get along to a screening then I’d urge you to do so, it’s free and fantastic.

More info about the Hansel of Film here: http://www.hansel2012.org/about

Oh and if you ever want to run from Salisbury to Southampton then this is more or less the route I took…Day 1,  Day 2

Hansel of film 2012

Tomorrow I’m getting a really, really, really long train ride down to Salisbury (not quite as long as coming back from Penzance to Leeds, but still about 6 hours or something). On Friday and Saturday I’ll be running from Salisbury to Southampton.

Why? As part of this http://hansel2012.org/about/hansel-of-film

The Hansel of Film is part of the Shetland Film Festival and is essentially a series of screenings of short films taking place from Shetland, to Southampton, and back again. Between each venue the films are being couriered in any number of weird and wonderful ways, motorbikes, horses, dancers, etc. I decided that the most straight-forward way would just be to…y’know, run.

As my French bike ride isn’t happening this year there was a ‘foolish idea’ shaped gap in my summer that I’ve aptly filled with this little jaunt. It’s not too far, between 35-40 miles depending on the route I end up taking (still tbc…), so only 17-20 miles each day.

Also this means I get to run through the New Forest, which should be nice.

So, off I go, to the south, to run about a bit. Hopefully I won’t get lost.

This is my route for the first bit (Friday) http://www.mapmyrun.com/routes/view/112284719

10k plan

Did some boring/geeky pace maths ahead of trying to run sub-35 mins at the Leeds 10k, I think I will inevitably lose some time over the last km but will try to run a negative split, I’m going to try and run to the following splits

34 minutes

10 km

3:24 minute per km

  • 1 km 03:24
  • 2 km 06:48
  • 3 km 10:12
  • 4 km 13:36
  • 5 km 17:00
  • 6 km 20:24
  • 7 km 23:48
  • 8 km 27:12
  • 9 km 30:36
  • 10 km 34:00

17.65 km per hour

I AM AWARE THIS IS OF INTEREST TO ALMOST NO-ONE!

ACE annual submission

As part of my day job I’ve just had to fill out part of Opera North’s annual Arts Council submission. The ‘digital’ section is all of 6 questions long:

– Do you monitor web metrics for your organisational website? Web metrics are the measures used to quantify the performance of a website, for example page impressions, unique browsers, visits and visit duration.

Please provide the following web metrics for your organisation’s website over the last 12 month period.

– Number of unique browsers?This is the total number of unique devices (e.g. computers or mobile phones) that have made requests to the site in the period being measured.

– Number of page impressions? This is the total number of requests (e.g. mouse clicks) made for a site’s content by users of the site (i.e. unique devices) in the period being measured.

– Number of visits? A visit is a single period of activity by a unique browser.

– How much time have visitors spent on your organisation’s website (in seconds). 

– Does your website have specific content for children and young people aged 0-19 years and / or teachers?

I think that this helps to illustrate my ongoing frustration that it feels that the arts sector doesn’t really ‘get’ the internet/digital/whatever you want to call it, on any meaningful level. These are all ultimately meaningless, vanity metrics. What is this data going to help you to prove? What will it inform? Is there any qualitative information being gathered there? No. Will you get an idea as to how the growth of the mobile web is impacting arts organisations? How organisation’s content is being consumed? Whether audio is more popular than video? Whether blogs are more popular than podcasts? How much ticket buying etc is now happening online? No to every single one of those questions.

It’s interesting that the final question seems to hint towards trying to get some information of value, although when the answer is just ‘yes’ or ‘no’ I’m not sure how deep any insights are going to be. We could have an entire suite of carefully developed educational materials, or we could have a pdf of a handout that is completely unfit for purpose, regardless we would still answer ‘yes’.

But, as ever, maybe I’m missing the point, maybe this is intended to be one big, snapshot, bean-counting exercise designed to create a giant spreadsheet of essentially pointless information.

Although while this is the level of interrogation that the digital element of an organisation’s activity is subject to on a sector-wide basis, from the body that funds everything, I can’t really see things improving any time soon.


New project

So ever since Cam (www.twoducksdisco.co.uk) and I stopped doing Tapes (www.tapes-online.co.uk) I’ve had a bit of a ‘side project’ shaped hole in my life. Well due to a number of things I’ve decided I’m going to try and rectify that. I’m currently bombarding various people with ideas and hope to have an actual shape of a thing developed soon, it’ll likely combine art and music in some way (mainly because I like both of those things and am terrible at both so like to work with talented people who are ace).

Currently I think that it may involve cassettes, lots of postage and bits of card. But let’s see.

Cookie Monster

So something that seems to have been exercising the worry muscles of quite a few colleagues of late seems to be the latest EU privacy wheeze and how it impacts the way that websites operate. If you want to read more about the Directive then there is further info here http://www.cookielaw.org/ and here http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx. The Directive is so vague and there isn’t really any suggested or recommended way of implementation that anyone official has endorsed but the thrust seems to basically be that if your site drops a cookie on a user’s machine for anything other than ‘essential website functions’ then you need to get the user’s explicit permission to do so. There are a few things to consider with this, number one (to me at least) seems to be that most internet users don’t know what a cookie is, they don’t care what they do but they DO care about their privacy. So if they are told that cookies track your behaviour, they record what you do, what you look at etc then I would say that most people will think that that is creepy, 1984-esque awfulness that they want no part of. They don’t care how tailored that can make their browsing experience, they don’t want you, me, Google, Facebook, whoever knowing what they do when they’re online. And I can’t really say that I blame them.

Some useful info from EConsultancy who recently carried out a survey on this subject: “89% of UK consumers think that the EU cookie law is a positive step, though 75% had not heard of the e-Privacy Directive before they were surveyed.” http://econsultancy.com/uk/blog/9819-89-of-uk-consumers-think-the-eu-cookie-law-is-a-positive-step-but-is-it. Basically they don’t care or know what it is, but they like the sound of it.

Coming out of all this confusion are a number of ‘solutions’ ranging from much clearer and better-written privacy policies (which I am massively in favour of) through to fairly clunky and garish opt-in mechanisms (which I am less in favour of).

So what should you do? Well firstly at least get an idea of what cookies your site uses (if you don’t know this already, forshame!), then work out how worried you are by the prospect of “failing to comply” (I would say, don’t be that worried – unless your site is hugely cookie-dependent or, having audited the cookies you do drop, you realise there are some borderline shady practises at work). The ICO has indicated that fines aren’t likely unless you are doing some “really bad stuff” (my words, not theirs) http://www.pcpro.co.uk/news/enterprise/374734/ico-no-fines-for-breaking-cookie-rules so in general I would say, be aware, have some idea as to how you might implement a range of solutions, monitor the situation from Friday (or whenever the thing goes live, I can’t remember) and react accordingly. Things I would not recommend: flapping around and implementing some poorly thought, clunky, horrible to use opt-in system that scares your users away and makes you look stupid.

Discuss!