Common sense is not so common

Earlier this year Substrakt launched a new site for ENO, econsultancy wrote a nice case study on the project which garnered this comment:

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So far, so the-bottom-half-of-the-internet. However what Mr Francis touches on here is something that I believe is fundamental to the success of the new ENO site, and – more importantly – something that arts websites so often miss. Namely that your website should have a a clearly identified primary purpose or aim, and you should then proactively focus on achieving that purpose. Of course a website will often be trying to achieve multiple things, but you should be able to apply a hierarchy to that list.

The situation is certainly changing but in the recent past websites for arts organisations often seem to become a brochure for every single thing the company does. I empathise with the never-ending struggle to ‘be on the homepage’ or ‘have our own section’ but unfortunately your website visitors probably don’t understand (or want to understand) why your website’s structure mirrors that of the organisation’s staffing diagram or why there are 15 competing things on the homepage. Equally why is there such a battle for the homepage when the majority of the traffic to your site probably doesn’t even land there? (a conversation for another day).

So, yes Damien, common sense. It’s difficult to do, and not so common.